Operation Management (BFT 221/3)

Operations management is about the management of the processes that produce or deliver goods and services. Not every organization will have a functional department called 'operations', but they will all undertake operations activities because every organization produces goods and/or delivers services. Operations management has made a significant contribution to society by playing a role in areas such as increasing productivity, providing better quality goods and services and improving working conditions.

Covers the keys to interweaving security throughout an organization or business!

Covering all major areas of enterprise operations management, the second edition provides essential information for managing a modern, evolving data center. Topics include business issues, technology issues, and operational issues. This practical reference also reviews such critical areas as strategic planning, data center management, data center controls, systems planning, network technology, contingency planning, human resource planning, desktop computing, and future directions. The Enterprise Operations Management Handbook serves as an invaluable tool for designing, building, and maintaining a high-performance, service-oriented data center.

Among all the functional areas of management, production is considered to be crucial in any industrial organisation. Production is the process by which raw materials and other inputs are converted into finished products. The other word synonymously used with production is manufacturing. Some people try to draw distinction between the two terms: production and manufacturing. Manufacturing is understood to refer to the process of producing only tangible goods, whereas production includes creation of both tangible goods as well as intangible services. Though distinction of this type is sought to be made, we use the terms production and manufacturing synonymously in this book.